Welcome Centre Immigrant Services is a one-stop service designed to guide and support immigrants in Durham and York Regions.
The Welcome Centre service delivery model is based on a holistic, flexible approach that provides a broad range of cross-sector services and expertise to immigrants/newcomers under one roof. Clients and service users are assisted with gathering information and resources and are supported in a welcoming, culturally-sensitive way. By using a coordinated, integrated case management system, clients are able to develop a one-to-one trusting relationship and access all the services they require to help them integrate economically and socially into the Canadian Labour Market and local communities.
Services at the Welcome Centre include: settlement and integration services, English language training, accreditation and qualifications information, employment supports and other services based on community needs (such as legal services, mental health services, culturally-appropriate family counselling, etc.)
The Centres are managed by two unique partnerships of immigrant serving agencies. In York Region: COSTI Immigrant Services, Catholic Community Services of York Region (CCSYR), Centre for Immigrant and Community Services (CICS), 移民綜合服務中心（華諮處）, 移民综合服务中心（华咨处), Job Skills—Employment & Business Programs & Supports and Social Enterprise for Canada. In Durham Region: Community Development Council Durham, Durham Region Unemployed Help Centre, Durham Catholic District School Board (Continuing Education), Durham District School Board (Continuing Education), and the LDIPC (currently represented by the Region of Durham).